DStv Channel 403 Tuesday, 05 November 2024

New toll-free line for City Power escalations

New toll-free line for City Power escalations

JOHANNESBURG - City Power has announced new escalation protocols for power interruptions and area outages.

The toll-free line will operate daily between 6 AM and 6 PM.

READ: City Power resolves issue of frequent blackouts

Customers experiencing power outages are advised to escalate area outage queries if they're not addressed within four hours and power supply interruptions exceeding 24 hours.

The new toll-free line, 0800 003 156 is launched to ensure effective and efficient supply interruption resolution.

When calling the toll-free line, customers are advised to have their reference numbers handy to avoid spending more time on the call.

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