JOHANNESBURG - Vodacom has been found guilty of contravening sections of the Consumer Protection Act.
The National Consumer Tribunal has imposed an administrative fine of R1-million against the telecoms giant.
It found company's conduct was unethical by imposing terms and conditions that negated the consumers' right to cancel their fixed-term contracts.
The tribunal received several complaints between 2020 and 2022.
Consumers alleged that Vodacom denied them the right to cancel their fixed term contracts by imposing a cancellation penalty of 75 percent.
The National Consumer Commission has welcomed the decision to fine Vodacom.