JOHANNESBURG - The Consumer Goods and Services Ombud has unveiled its annual report, revealing a significant increase in both queries and complaints in the 2023/24 financial year.
The organisation saw 33 thousand inquiries and more than 11 thousand complaints lodged.
Despite a slight decrease in facilitated refunds, the CGSO remains an essential resource for consumers dealing with problems related to goods and services.
In its efforts to enhance consumer protection, the organisation has introduced a new mobile app and strengthened ties with universities to reach underserved communities.
Le Soobrathi from the Consumer Goods and Services Ombudsman spoke to eNCA.